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Our Return Policy

Q: CAN I CANCEL AN ORDER?
A: Once your order is placed, it is automatically processed for shipping -- you may cancel an order once it has been submitted. -- However, there will be a 15% cancellation fee assessed on any orders that are canceled after they are submitted.

Q: WHAT PRODUCTS CAN I RETURN?
A:
You may return any product that is damaged or defective for a replacement.

Q: WHAT IF I GET A DAMAGED OR DEFECTIVE PRODUCT?
A:
Please send us an email or go to Your Order, select the appropriate item in your order, and use the links to report your problem and let us know that your product was damaged or defective. We will provide you with a pre-paid return mailing label and instructions for sending the product back to us. We will also send you a replacement of the same product at no additional charge to you.

Q: HOW LONG WILL IT TAKE TO REPLACE A DAMAGED PRODUCT?
A:
We will have a replacement sent out to you as soon as we receive the damaged product back. In some cases, we will even be able to mail the replacement to you before you send back the damaged product. However, you will still be responsible for sending the damaged item back to us (using the manufacturer's pre-paid mailing label or call tag) unless you are instructed otherwise.

Q: WHAT IF I JUST DON'T LIKE A PRODUCT?
A:
If the item is returnable, you may send it back within 30 days of the ship date and we will either apply the credit toward an exchange or provide a refund for the retail cost (minus any shipping and restocking fees) -- as long as the product is:

  • Allowed to be returned for refund or exchange.
  • In its original packaging and the packaging is in resalable condition (no rips, tears, or other damage --  shrink-wrapped or sealed products must still be factory-sealed).
  • In like-new condition, with no signs of use, wear, or damage.
  • Accompanied by all the original paperwork, inserts, accessories, parts, and attachments that came with the item ordered, so all items are - (in like-new condition).

However, you will be charged a 15% re-stocking fee if you choose a refund, so please be sure that you want an item before you purchase it. We provide detailed information about each product, so please check all of the specifications and measurements and features to make sure it fits your needs before submitting your order. If you have a question about a product, please send us an email before you order.


Q: WHAT IF I SIMPLY REFUSE A PACKAGE?
A:
If you refuse a package without following our return instructions, you will still be charged the 15% restocking fee. Your refund may also be delayed, as we have no way of tracking the return of your product. And if your product does not make it safely back to our manufacturer, we will be unable to issue your refund. To avoid any unnecessary delays, please follow the return instructions on your packing slip.

Q: HOW DO I AVOID THE RE-STOCKING FEE?
A:
You can avoid the 15% re-stocking fee by choosing to have another product of equal or greater value sent to you as an exchange, instead of a refund. You must still follow the return procedures listed below -- and you must ship the product back to the manufacturer yourself. If you want to purchase another product instead of paying the 15% restocking fee, please indicate which replacement product you would like and we'll be happy to ship it to you. If there is any difference in price, your credit card will be charged before your replacement product is sent out.

Q: WHAT PRODUCTS CAN I RETURN?
A:
You may return any product that is damaged, defective, or otherwise unsatisfactory for a replacement, as stated above.

Q: HOW DO I RETURN A PRODUCT THAT ISN'T DEFECTIVE?

  1. Go to Your Order within 30 days of the ship date, select the appropriate item in your order and use the links to choose "I want to return this item" -- you will then be given the correct return address for that particular product. Please DO NOT simply send the package back to the address on the mailing label -- as it may go to the wrong location and you will be held liable for the cost.
  2. To qualify for a refund or replacement, the item must be sent back in its original condition -- including the original packaging and containers, documentation, warranty cards, manuals, and all accessories. We will not accept returns if packaging is not in its original condition. We will also not accept returns on items that are sent back in a condition that cannot be resold. If you reject that return shipment, we reserve the right to withhold credit.
  3. You are responsible for all return shipping fees. Repack the item in its original packaging, include a copy of the packing slip, and send to the return address you have been given for that product. Pack the item well, insure it for the full value, and request tracking or proof of delivery -- any items lost in the mail or damaged during return are your responsibility.
  4. Go to Your Order. You should see a list of the items in your order -- again choose "I want to return this item". Here you will be able to let us us know how and when you returned the product. Also please explain the reason for the return and let us know if you want an exchange or a refund. If you want to purchase another product instead of paying the 15% restocking fee, please indicate which replacement product you would like in the "comments" section.
  5. Once the vendor has confirmed receipt of the item, your exchange/refund will be processed.

Q: HOW LONG WILL IT TAKE TO GET MY REFUND?
A:
Within 30 days of confirmation that the product has been received by our factory, a refund will be credited to your charge card (less the shipping and applicable 15% restocking fee).

Q: HOW LONG WILL IT TAKE TO GET MY REPLACEMENT PRODUCT?
A:
If there is any difference in price between the product you have returned and your replacement product, your credit card will be charged before your replacement product is sent out. Once your request is processed, your replacement will be shipped immediately.

Q: WHERE CAN I GET A COPY OF THIS RETURN POLICY?
A:
You may right-click on this screen and select "print" to print a copy of our policy.

Q: WHAT IF I HAVE A PROBLEM WITH MY ORDER?
A:
Go to Your Order, select the appropriate item in your order and use the links to report your problem and we will take care of the problem as soon as possible. By submitting your purchase order, the client acknowledges, understands, and accepts these terms of agreement.